Referrals are tracked using a 180-day cookie window 🍪. When someone clicks your referral link, a cookie is stored in their browser. If they make a purchase any time within those 180 days, the sale is credited to you, and you'll keep earning commission on their repeat purchases too.
What the cookie window means
You don't need an instant sale. A visitor can click your link today and buy weeks later, as long as it's within 180 days, you still get the credit.
Repeat purchases count. Once someone is attributed to you, future purchases from that client continue to earn you commission, not just their first order.
Tracking with a discount code
If you use a custom discount code (the 10% OFF code for your audience), sales made with that code are tracked to you as well. Codes are a reliable backup to link tracking, since they still attribute the sale even if a customer's browser doesn't retain the cookie.
Things that can affect tracking
Cookie-based tracking depends on the customer's browser, so a few situations can interrupt it:
Clearing cookies or browsing in private/incognito mode before purchasing
Clicking your link on one device but buying on another
Browser or ad-blocker settings that block tracking cookies
Sharing your custom discount code alongside your link is the best way to keep attribution solid in these cases.
Our support team is here for you. You can reach us through:
Live chat — available directly on our website and dashboard
Email — [email protected]